Prime Storage - Stuart

6 - 7 of 7 reviews is Showing

• April 22, 2020

  Best Experience in Renting a Storage Unit

  I have rented many units in my lifetime, I am 79 years old. . This was the very easiest, hassle-free, and helpful I have ever had. I will highly recommend renting a unit at this location. Jennifer the girl behind the counter was fantastic, she read my mind and suggested a slightly larger unit than I thought I was going to rent for about the same cost. I was there for only 15 minutes and I was on my way home

  Recommended Yes

  price5/5 (excellent value)

  service5/5 (outstanding)

  cleanliness4/5 (clean)

  - Royce Emley

• June 10, 2023

  total scam

  Go to any other storage unit you can find, prices on the website that are the deals, do not match if you go in person and book & nobody will price match it. I needed a large unit and one that was available was in a "climate controlled" building. I loaded my items in there and would come back at least every week with more items and to check things out. Note, this is all of my home and personal belongings while I was finding a home here. In the unit next to me, there began to have a mass puddle of water in front of their door and creeping into their door. I called multiple times because I went multiple days in a row to see that it was still there, the response I got was "we'll make a maintenance request" not one person ever came, not one person from the front desk came to look at it. In that same time period, I made a call saying that the air conditioning was not working and it was cooler outside than in, the response I got was "it doesn't work all the time." I started to unpack my unit this week and there was standing water on the ground, mold and more water leaking in. My mattress is destroyed, I have furniture, destroyed. I have boxes and bins with mold growing on the outside and inside. I went to the front office, they didn't even come to the unit to see the water and take photos or make notes. Their response was, darn that stinks well here's our email and you can send us what happened and we'll try to submit it to insurance.

  Recommended No

  price1/5 (unfair price)

  service1/5 (very unhelpful)

  cleanliness1/5 (very dirty)

  - Stella Easley

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