Storage of America - Gustine
4327 Gustine Avenue St. Louis, MO 63116
3.5 out of 5 stars- based on
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3.5 out of 5 stars - based on 8 reviews
6 - 8 of 8 reviews is Showing
As Good As Most
I've rented a 5x10 locker and a 20'covered outdoor parking spot at the Gustine location since SOA opened here 2 years ago. The facility is conveniently located, staffed daily, clean, secure, and well maintained but these are base requirements expected from any such facility. What you need to consider when looking for long term storage is the annual rate increase of 10 to 15 percent. I have twice now received a standard form letter giving 30 day notice of pending increase of my monthly rate. While this is fairly typical across the industry it's the downside of the month to month rental platform. While the rates are competitive you should expect a bump at least once every year so factor that into any decision.
- Steve Foskin
Dear Steve, thank you very much for taking the time to write us a review. We apologize for the rental rate increases. Prices on self storage have been rising but our prices are still below market value and we still offer competitor prices. We offer a great product at a great price even with the occasional increase. We appreciate your business and want to remind you of our awesome referral program. For every person that you refer to Storage Of America that signs a lease and pays one full month's rent, we will give you a $100 rent credit with no strings attached! Thank you once again for the review and remember we love referrals!
- Manager's Response
Unsafe - motorcycle was stolen
We have been renting two storage units and two vehicle spots from Storage of America on Gustine for several months. From the very beginning, we have noticed many red flags including people milling around inside the facility. Working on cars inside their units. people selling goods out of their units. and more. Last week my motorcycle was stolen from one of the "secure" vehicle parking spots. These spots are supposedly on video surveillance, but they have been unwilling to pull the video so far which makes me question if the video is actually working, or if they have some knowledge of the crime. It has been over a week and they are being unresponsive. I am now questioning the safety of the belongings in our other units. I would NOT recommend this facility. It is unsafe and your property is at risk.
- Jeff
Dear Jeff, thank you very much for taking the time to leave us a review. We sincerely apologize that your motorcycle was stolen. We are always trying to further improve security at our sites including 24/7 video recording, access code entryways, and well lit hallways. If something gets stolen you would have to file a police report, then we provide the detectives with any footage found and let them take it from there.
- Manager's Response
Unit broken into first month-possibly people living in storage units
I cannot give it zero stars or i would. unit was broken into in less than a month of having it- my husband has been trying to get a refund for 2 days because we prepaid a year- andare filing a police report at the facility right now. I have seen people walking in and out with just backpacks on which leads me to think they are living in there.
- MICHELE
Dear Michele, thank you very much for taking the time to leave us a review. We sincerely apologize that your unit was broken into. We are always trying to further improve security at our sites including 24/7 video recording, access code entryways, and well lit hallways. If something gets stolen you would have to file a police report, then we provide the detectives with any footage found and let them take it from there. It is stated in the lease that tenants are not allowed to live in their units. Regarding the refund we are sorry it takes a little while for these to be approved, please give us a call at (314) 671-0506 with any questions.
- Manager's Response
