CubeSmart Self Storage - CA Spring Valley Jamacha Blvd

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• August 17, 2023

  There's an opportunity to improve management skills at this facility

  We have a storage unit, primarily to store things we buy at auction in order to resell. Thus requiring frequent visits. The manager 'Jackie' has a training opportunity, that if addressed could improve her overall management skils. A focus on communication and the ability to get others to buy in to the information she is attempting to convey is sorely needed. Without this additional training this facility will continue to breed resentment amongst it's customers which leads to less business growth and certainly doesn't assist with the rash of burglarized units of late. Additionally it should be noted that "doing rounds at your facility" can be perceived as harassment when the manager drives by on her golf cart no less than five times in a 15-20 minute period...no greeting, no verbal exchange of any sort. Nothing but a condescending look. I'm on the verge of taking my business elsewhere as ive witnessed this manager using appropriate behavior and tone with others. If thesed opportunities are not of a training nature then it could be viewed as a manner of profiling, which, of course, is completely unacceptable.

  Recommended No

  price3/5 (fair price)

  service1/5 (very unhelpful)

  cleanliness3/5 (average)

  - SunShine

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