Public Storage - San Jose - 684 Lenfest Rd

61 - 65 of 66 reviews is Showing

• December 2, 2021

  Cheap but entry and access are difficult

  The app for gate and elevator entry forsnt woke well and its really hard to be in a hurry to get in and out. Access hours need to be extended into the evening

  Recommended Yes

  price5/5 (excellent value)

  service4/5 (very helpful)

  cleanliness2/5 (somewhat dirty)

  - Gretel

• July 23, 2017

  When I signed up for a space via your ...

  When I signed up for a space via your website it was not clear that I had to purchase a lock from your facilities and that this was custom made for you. It was also not clear that you would raise the rent every year by 15%. Kinda disappointing. I do understand that you need to cover costs but 15% year-to-year is a bit on the high side.

  - 婚

• November 8, 2025

  Not a pleasant experience on the first date

  On the moving day we had an unpleasant employee that scold us for using two carts we did not know that you can use only one anyway there's ways to talk to people in a nice way hopefully I won't have another bad experience otherwise I will move my staff to another storage

  Recommended No

  price3/5 (fair price)

  service2/5 (somewhat unhelpful)

  cleanliness3/5 (average)

  - Guillermina Roman

• August 29, 2022

  Initial Impression

  Great Pricing. Not so great location and the customer service displays the issues they have. It's a large facility in a central area with good pricing, but they are not as kept up as other facilities I have rented from.

  Recommended No

  price4/5 (good value)

  service1/5 (very unhelpful)

  cleanliness2/5 (somewhat dirty)

  - Katherine Wien

• September 16, 2021

  ⚠️ Bad theft: ceilings are chicken wire & Public Storage doesn't care 😕

  ⚠️ DON'T MAKE MY MISTAKE: prices were good, but the ceilings are literal chicken wire, thieves pry it up, and Public Storage knows but doesn't care. 😕 We rented a large unit for 2021 and moved in many of our belongings. In August, we got a call that our mattress was in the hall and our unit's door was open: there'd been a break-in. Dresses and undergarments were ripped out of suitcases and thrown all over the floor, purses and IDs were rifled through, and the thieves stole laptops, a desktop, and a bike. The police immediately found the entrance: The chicken wire ceiling had been yanked up. It's apparently common for thieves to break in from above, permanently disable the door's cylinder lock from behind, and exit through the door. ➡️ The really sad part: This isn't new. 🤕 Public Storage's manager said this is the #1 cause of break-ins at the facility. There's no camera coverage and zero other ceiling protection: Literally anyone with a stepladder can start crawling over your unit. 😳😳 Naturally, Public Storage has no accountability for their building's top method of theft. You'd think they would close the Large Open Holes above units the first time a theft occurred. 🤔 Instead, they know about the obvious liability, haven't made any attempt to fix it, and don't take any responsibility when it's exploited. Don't make my mistake... go to another facility that will learn from times it missed the mark.

  Recommended No

  price3/5 (fair price)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Matthew Dierker

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