SecureSpace Self Storage Centennial

41 - 45 of 48 reviews is Showing

• June 1, 2021

  Parking issues

  We are happy to find a storage unit so close to our house. The woman at the front is very nice and made it super easy to get set up with our unit. The storage area inside is very clean. There are some issues to be aware of though. We have been there twice now and both times there has been people parked there for a long time. Often it does not seem they need to be there that long but they are hanging out there and meeting other people to chat. We went there yesterday and there was someone there who had left his truck in one of the parking spaces ( there are not very many) and then went over to visit with someone in their car who had been in the storage unit and was parked in the fire lane. The first time we came there after setting up our account there were three people unloading a huge amount of bike frames, tires, wheels, etc. of both adult and childrens bikes. Most of these were taken apart. The guy kept saying that they were donated to them. Of course our first suspicion was that these were stolen bikes that had been taken apart so they could not be identified and that they are storing them there to hide them and possibly put together in the storage unit to resell. I suspected that we would have people with suspicious behaviors at this location because of the neighborhood. We were hesitant to rent here because of this issue. We do not feel like we can trust many of the people that frequent this storage area so we always make sure our car is locked and never leave anything unattended. We hope that security is keeping a good eye out for people loitering, staying in the parking places too long, and any suspicious behavior inside and outside the storage spaces.

  Recommended Yes

  price4/5 (good value)

  service4/5 (very helpful)

  cleanliness4/5 (clean)

  - MT

• December 11, 2022

  Great Place - HORRRRRRIBLE LOCATION

  The only reason I wouldnﾃ｢竄ｬ邃｢t, is because of the high crime rate, and mass amount of druggies that store their stuff here. The staff has always been amazing, and the facility is nice, but itﾃ｢竄ｬ邃｢s a dog eat dog world when it comes to parking or using a dolly!

  Recommended No

  price5/5 (excellent value)

  service5/5 (outstanding)

  cleanliness5/5 (squeaky clean)

  - Cheyenne

  August 22, 2023

  Thank you for your review and for taking the time to voice your experience at SecureSpace Self Storage. We appreciate that you have had positive experiences with our staff and find our facility nice but understand your concerns surrounding the crime rate outside of our facility and individuals using our storage spaces. We take security very seriously here at SecureSpace and we want to make sure that all of our customers feel safe when storing their belongings. We are constantly working on keeping the property clear of any undesirable activity from entering the premises and we take note of any behavior that is out of line while on-site. Please don't hesitate to contact us at [email protected] if there is anything else we can do to make your storage experience with us better.

  - Manager's Response

• April 1, 2022

  So far so good

  So far I'm OK. Except there's alott of traffic. After the office closes

  Recommended Yes

  price4/5 (good value)

  service4/5 (very helpful)

  cleanliness4/5 (clean)

  - Jacob pizzo

• September 4, 2021

  Quick and almost painless.

  Clean, seems secure. Parking area isnt secure. Anyone can just walk in the area.

  Recommended Yes

  price3/5 (fair price)

  service3/5 (helpful)

  cleanliness4/5 (clean)

  - Mark sedwick

• August 2, 2023

  Problems with payment processing and lack of professional accountability.

  I wish I could give a good review, but unfortunately I had a very negative experience, in which the staff tried to process my payment with first a debit card, then a credit card, resulting in five (!) false payments, which they then claimed would not be charged (not true, they were charged to my cards). When I contacted them a few days later after it was apparent the charges were sticking, they told me they would clear it up and get back to me that afternoon, which they never did. Ultimately, they told me I had to contest it with the banks, which I did, and which you may understand takes up hours of my time. I am very very disappointed with the lack of professional accountability and systemic problems with your payment processing systems.

  Recommended Yes

  price4/5 (good value)

  service1/5 (very unhelpful)

  cleanliness4/5 (clean)

  - Chris Steele

  August 4, 2023

  Thank you for taking the time to provide feedback on your experience with SecureSpace Self Storage. We are sorry to hear that you had difficulty paying for your storage unit and experienced multiple false payments. We understand the importance of our customersﾃ｢竄ｬ邃｢ data security as well as the level of convenience they expect upon making a purchase. We apologize for any inconvenience this has caused you, as we strive to make each customerﾃ｢竄ｬ邃｢s engagement with our products and services well-organized and stress-free. We would like to take this opportunity to investigate the issue further to ensure similar situations do not happen again in the future. Please reach out via email at [email protected] so we can discuss this situation further and resolve it as soon as possible. Thank you for bringing this to our attention!

  - Manager's Response

• 
• 1
• ...
• 8
• 9
• 10
•