Protection Self Storage - Park City












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Nice facility but beware of hidden fees/taxes
The price I was quoted was not the price once I arrived. I had asked about the pricing and extra fees over the phone before putting in the reservation. I was told about an admin fee (all good for a one time admin fee of $30). Was told I had to use their lock they would supply (thereテ「竄ャ邃「s a fee for that, wasnテ「竄ャ邃「t told that). Was told I would need to get insurance, which compared to other facilities was nearly double (itテ「竄ャ邃「s $20/month extra), the explanation was a tad strange, in that they expect your home owners insurance to cover things - but their fee is a means to cover the home owners deductible (told this in person). Was told that taxes would be roughly about $10 - this was not the reality I was experienced on arrival. The taxes are $39 - monthly. Thatテ「竄ャ邃「s a hefty tax not included in the monthly rental price & not fully disclosed when talking to management over the phone. It left me feeling like I had been thru a bait and switch when I arrived. It didnテ「竄ャ邃「t help when the manager said: youテ「竄ャ邃「re getting a discounted rate for three months. I know he meant well, but it doesnテ「竄ャ邃「t change the lack of disclosure and I already knew about the intro rate. The facility itself is a nice facility. Clean. The trollyテ「竄ャ邃「s for use are solid, made of metal, and like new. The elevator is fast which is a plus if youテ「竄ャ邃「re on the 2nd floor. The access doors of units are nearly as wide as the space itself, which is a plus. Parking is a tad disorganized. For those things itテ「竄ャ邃「s a good place to store things. Not exactly in Park City. Facility is inside the border of the next county & city over from Park City. This is in Wasatch County and the town of Hideout. I gave it 4 stars due to the lack of full disclosure on pricing with tax. My suggestion is to just include the tax in pricing, or disclose it. p.s. I wasnテ「竄ャ邃「t offered a cold beverage.
- Charles Whitesides
Car storage
The big problem I had was they gave me the wrong address for their car storage so we drove to 3 locations before we found the place.they gave me the address of the storage units not car storage 20 minutes away. When I called back they gave another wrong address luckily it was only a few minutes away. Besides that the employees were all very nice and helpful.
- Barbara
Barbara, sorry for this delayed response. We will address these issues and make sure this dosn't happen to anyone else. We are very sorry it happened to you.
- Manager's Response
I was over charged
I was told the first 3 months were 50% off. Well my card wS charged $215 twice. No discount and they still havenテ「竄ャ邃「t refunded my money. I need those charges reversed before i will recommend you to anyway.
- John barnaba
John, sorry for this late response. We have made a change in management and would love to get this solved if it hasn't been already. please give us a call, we are dedicated to making sure things are right for our customers.
- Manager's Response
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