Newcastle Heated Storage

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• May 21, 2013

  Recommended Yes

  price4/5 (good value)

  service4/5 (very helpful)

  cleanliness5/5 (squeaky clean)

  - Demeree

• October 22, 2014

  The facilities themselves seem fine. Security appears excellent and the storage unit was clean and as advertised. We had a moving in issue that was poorly dealt with by the manager, however. On the night we were to move in, we were unable to open the security gate with the code we were given by the manager. Because the office was closed, and there was no emergency number provided, we had to park our truck on the street and make arrangements to come back the next day to move our belongings into the storage facility. The facility is 30 minutes from our home and we had to take time out of our busy moving day to drive back to the facility. We were not offered an apology or any compensation for the inconvenience. Instead we were told by the manager that she "had no idea what happened" and that because she allowed us to come back late in the afternoon the next day and didn't charge us a second day for the truck, that this should be satisfactory compensation for our trouble. This experience definitely left us with a bad first impression, and we can't say we'd recommend them to anyone else. Other than that, we assume our belongings are safe and secure.

  Recommended No

  price2/5 (a little steep)

  service1/5 (very unhelpful)

  cleanliness4/5 (clean)

  - Kari

• July 31, 2015

  Not impressed

  They falsely advertised the size of the unit, then would not give me a partial refund back. They also rented out the truck when telling me originally I could rent it without mentioning you need to pay $16 to hold it non refundable, when it says the truck is free. There are hidden fees. Customer service was not great, the lady was really rude over the phone.

  Recommended No

  price3/5 (fair price)

  service1/5 (very unhelpful)

  cleanliness4/5 (clean)

  - sam

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