Prime Storage - Mesa

16 - 20 of 21 reviews is Showing

• March 1, 2021

  nickel and dime increases

  since prime storage took over, it's all about raising rent and finding little reasons to charge more. facility is fine.

  Recommended No

  price3/5 (fair price)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Krys

  March 31, 2022

  Hi Krys, thank you for bringing this rate increase to our attention. Our rates may fluctuate based on the current market, however, we encourage you to reach out to your facility to discuss further.

  - Manager's Response

• January 8, 2021

  not sure that i would reccomend

  none thats enough you want a review and require a response its not a review

  Recommended No

  price1/5 (unfair price)

  service3/5 (helpful)

  cleanliness5/5 (squeaky clean)

  - jay

  March 31, 2022

  Your honest feedback is greatly appreciated and we'd love to know how we could make your experience better. Next time you're at the facility, please stop by our office so we can get more details, Jay. Thanks in advance!

  - Manager's Response

• January 7, 2021

  Ok but stop raising rental prices

  Iﾃ｢竄ｬ邃｢ve been using this storage facility for over 10 yrs and when Prime Storage took over, my rental prices have steadily gone up ! Iﾃ｢竄ｬ邃｢d recommend you for your office staff and cleanliness.

  Recommended Yes

  price3/5 (fair price)

  service5/5 (outstanding)

  cleanliness5/5 (squeaky clean)

  - Toni

  March 31, 2022

  We are so happy to hear you had a positive experience with our team & are pleased with the condition of our facility. Thank you for bringing this rate increase to our attention. Our rates may fluctuate based on the current market, however, we encourage you to reach out to your facility to discuss further.

  - Manager's Response

• January 6, 2021

  To expensive.

  Since the purchase by the new owner the price keeps getting ratcheted up.

  Recommended No

  price1/5 (unfair price)

  service5/5 (outstanding)

  cleanliness5/5 (squeaky clean)

  - Gary Ellars

  March 31, 2022

  Hi Gary: We appreciate you taking the time to bring this to our attention. We'd like to further discuss the changes you're experiencing, so please contact the facility at your earliest convenience - thank you!

  - Manager's Response

• January 6, 2021

  Dissapointed

  Previous ownership had much better customer service. Will be looking to move to a new location within the year.

  Recommended No

  price2/5 (a little steep)

  service1/5 (very unhelpful)

  cleanliness4/5 (clean)

  - Thomas Mathews

  March 31, 2022

  Thomas: Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. We would love the opportunity to regain your trust. If you could please submit your contact information and more details on our Contact Page: https://www.primestoragegroup.com/contact/ at your earliest convenience, that would be greatly appreciated. Thank you!

  - Manager's Response

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