Public Storage - Madison - 201 Williams Ave

26 - 30 of 31 reviews is Showing

• May 24, 2017

  While the staff are professional & ...

  While the staff are professional & friendly, the time it is taking to fix the door and light in my unit is taking a ridiculous amount of time.

  - Michael Haley

• January 4, 2017

  Cold

  When the employee took us to see the storage we rode on a golf cart. No cover around or on it and boy was it freezing and windy. This is awful to treat a new customer. Would you like to ride on it in the cold oh NO? This made me hesitate about how the customers are treated

  - Iris Burnett

• November 17, 2014

  its cool

  All good on everything except.............weekly rates would have made it perfect for me. I only needed a unit for 2 weeks. Ended up paying$130.00 ,a full month. That's the only bad thing. Feels like I just gave my money away.

  - Taleda Clark

• August 12, 2014

  Eating food at the desk? Yuck

  I'd recommend public storage based on the guy that helped me. If he hadn't been there I probably wouldn't have used them. The girl was eating her lunch at the desk, it was very unprofessional. Another lady that worked there stood in front of the computer the guy was helping was on pushing me to the side and made it uncomfortable because she wouldn't move when I need to sign something. The guy who helped was very professional, he took me around and showed me the storage id get. The prices were great. He notice the light was out in my unit and it was never replaced my whole stay there. There was no pull string on my door which made it very difficult to pull the door down when I was finished. It was an ok experience. But the women in there could seriously work on their customer service and professionalism

  - Tiffany Patana

• December 4, 2021

  Unable to reach anyone

  I have rented a unit for about 12 months always paid my bill 2 weeks ahead of time. Well I moved out on the 28th of November and did and online vacate on the 29th of November. I tried to reach out to the manager to get a closing on the unit all week. Was in the store on the 3rd of December,lady said she would close the account. As of the 4th of December the account is still open and they are wanting payment for something I am not renting. I will never use this company again or recommend them. Still waiting for closure.

  Recommended No

  price2/5 (a little steep)

  service1/5 (very unhelpful)

  cleanliness2/5 (somewhat dirty)

  - James Hawkins

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