Storage Rentals of America - Iowa City - Heinz Rd












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No clear communication of storage manager and online customer support
Onsite manager Amber is great. But the online customer care seem to promise deals that they cannot honor. Clearly there is communication gap between the site manager and the customer care. Weirdest thing is that reserving the spot online, doesnテ「竄ャ邃「t gurantee the storage unit. So what in the holy universe does reservation mean! The manager was kind enough to talk over phone with her boss to resolve the issue for me. So I would say go onsite to reserve the unit, no use of inljne reservation
- Muhammad Asaduzzaman
Vonfused
This place seemed awesome.... But the purchase of the unit I was completely let down. Couldn't access building without struggle Everytime . The billing got really screwed up and they advertised the building had 24 hrs access when it didn't. My experience was poor.
- Steph
Steph, Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our Iowa City property manager tried to reach out but could not get ahold of you and left a voicemail message. Please reach out to us at (319) 220-6322 at your earliest convenience. Thank you, The SROA Team
- Manager's Response
Horrible service and experience
I reserved a unit a month before move in--arrived at location. No one around -even though the office hours said they were open. The sign on door stated they were closed. Came 2 days in a row-no one answered multiple phone calls. Last call finally got ahold of someone who stated they could not find my reservation. I had the confirmation e-mail in my hand but she refused to come to storage office.
- Laura Uhrich
Laura, We are sorry for the confusion around our reservation process. The process is only good for 7 days and it appears that you made the reservation greater than 30 days ago. That is why it was not easy for us to locate. We are sorry for the confusion and thank you for your feedback. The SROA Team
- Manager's Response
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