Great Value and Access, Unclear/Lacking Communication
Reserved a spot via with a no-fee cancellation of a week. Several calls & emails after to complete the res despite communicating our intent. Got our trailer that wknd, finalized storage and parked it there shortly after (key pad didn’t work on arrival and made for an inconvenience towing it to work).
Although we paid for the “one” remaining larger spot (15x30), there was no designated parking. I contacted the rep again and stated for such reasons we want the lower rate for our small trailer. They easily obliged and credited us the difference.
Next day… I’m contacted and told I need to move it to a designated spot, and provided an overhead image of the facility with marked spaces. Probably should’ve provided the direction to us from the start. I stated I couldn’t do so that day but would the next morning.
Later got another call about needing to move… We were told the “site manager” had come through and noted that all the vehicles in the large area need to be moved for upcoming expansion. Again, stated I had just told her we’d be moved the next morning. Note two weeks later… no one else has moved.
Fast forward a few short weeks, and we get an unexpected call from another facility that a space is available near our home so we jump on it. Acknowledging the contract with this Hinesville facility notes 10-day notice for move-out… the online request link states requests must be provided at least 7-days prior to billing… and the rep (same one for most communication) after in confirming our move-out request didn’t mention anything of the 10-day req but did say to let her know when we’ve moved our vehicle so the account can be closed out. So we did so at our convenience, thought it was considerate to tell them rather than wait a week, and then on the close out notice we see that we get zero refund of the $10 credit balance or the $25 “cleaning deposit” because we didn’t give 10-days notice.
Recommended Yes
price4/5 (good value)
service2/5 (somewhat unhelpful)
cleanliness2/5 (somewhat dirty)
- Stephen
