A Better Self Storage Fountain

6 - 8 of 8 reviews is Showing

• June 2, 2020

  Close to where we live and half the price of others.

  Close to where we live and half the price of others.

  Recommended Yes

  price5/5 (excellent value)

  service4/5 (very helpful)

  cleanliness3/5 (average)

  - Jim

• September 19, 2021

  Horrible

  I went to get my stuff and I was locked out. It was supposed to be staffed on Sunday from 9-4 and there was nobody there to help with my problem. Horrible

  Recommended No

  price1/5 (unfair price)

  service1/5 (very unhelpful)

  cleanliness1/5 (very dirty)

  - Keith

  September 21, 2021

  Sorry to hear we weren't there when you needed us. As per our website, Sparefoot and Google we are temporarily closed on Sundays while we train new staff to come in and provide amazing customer service. We hope we get the chance to show you why so many people say we provide 5 star service at our safe, secure and clean storage facility.

  - Manager's Response

• June 13, 2019

  I felt threatened by manager Josh

  I regret that after 8 years of renting here, I will be canceling the two units I have with them. After waiting a few minutes for (I believe it was Josh, the manager because of an email I received from him), to return from lunch to cut a lock off, he arrived. It was 12:42 when he returned. The clock on the door said will be back from lunch at 12:45. My sister got out of the car to follow him into the building after he returned. He spun around and said, "I'm on lunch". She said, "your sign says 12:45". He raised his voice and leaned towards her and said, "can't you read, it says 1:45." He unlocked the door, stepped in, and slammed it in her face. She started to walk away and turned and lightly knocked on the door. He opened the door and she said, "you may want to take it down so others don't wait." He grabbed the plastic clock off the door and stepped outside. He leaned towards her (approx. 2 feet from her face) and yelled, "can you not read"! At that point I got out of the car and said, "listen, we have had units her for over 8 years and the customer service has become horrible over the last year." You have no reason to yell at her. He turned towards me, stepped into the door with his voice raised and said, "I said I was on lunch!" and I told him I wanted his supervisor's name or the owners name. He slammed the door in my face. I had to return later that day with my son to even feel safe. I later received an email from him stating that we had yelled at him and gotten in his face and he apologized for us "misinterpreting the sign". I have owned a business in Fountain for over 26 years with over 18,000 clients. I would not tolerate the way he treats customers for one day. We will be moving all units to another one that knows how to talk to clients in an appropriate way and work out issues without becoming threatening. I will be finding another storage facility!!!!

  - Patty Graf

  December 30, 2020

  We are sorry to hear about your interaction with our employee. We have reached out to speak about this and reviewed footage as well as spoke with others at the site that day. We feel we have come to a satisfactory conclusion on the matter and would love to speak with you about it. We look to do better in the future.

  - Manager's Response

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