SmartStop Self Storage - Escondido - 852 Metcalf St

51 - 55 of 55 reviews is Showing

• June 23rd, 2020

  Maybe

  The day I was moving in, the elevators were broken and the stairs were and I'm on the 3rd floor. I had to pay an extra day for a truck rental and hire new helpers to 7 unload the truck. Management weren't answering phones to find out when the elevator would be fixed. I went the next day and the elevator stopped working again.😔

  Recommended Yes

  price4/5 (good value)

  service3/5 (helpful)

  cleanliness5/5 (squeaky clean)

  - Natalie

• November 19th, 2020

  Homeless traffic going in and out. I do not feel safe at all!!

  This place is not good. The customer service is okay but very slow. Bathrooms were out of supplies too many homeless people always using them. I paid movers to move me there and I planed to go out of town. I don't have the money to pay to move again or the time, I wish I could. I am sending a formal complaint to the regional office. With Covid 19 on the increase and everyone having to use the key pad on elevators and to enter. It is totally not sanitized. I don't feel safe. Not everyone is using face mask. People were eating in there unit and I let the staff know who went to speak to them. People are smoking right by the in and out doors to get in to the storage. Or sitting in there cars all together outside for hours at a time. There was also a person pushing a broom around all the units when my was open for me to get in. I asked him do you work here ? He said no he was just helping out. What is that? He is not staff and has no employment record with your company and he just going around the place sweeping. Total unacceptable. I spoke to the general manager today and told him how unhappy I was. I feel stuck there. I'm going to increase the insurance to as high as possible until I can figure out how I can move my stuff as soon as I am back home.. Extremely unhappy with this location.

  Recommended No

  price4/5 (good value)

  service3/5 (helpful)

  cleanliness2/5 (somewhat dirty)

  - Robin Frantz

• June 19th, 2021

  Raised the rent, lowered the hours of access

  I chose this facility because of the proximity to where I was going to be living and the extended hours of access I would have to my belongings. A few months after I began renting, they raised the rental fees and drastically cut the access hours, citing the homeless in the area as reason why they cut the access. “The homeless hangout by the doors and then when someone uses their code the homeless follow them in and sleep in the stairwells.” We are looking into a gate and then can put the hours back to normal.” I responded, the homeless have lived in this part of town for thirty years, the company knew that when they opened the place. Now you are cutting the hours and not compensating clients for the reduced access? “Well we are a business and if you don’t like it you can vote with your feet and go elsewhere.” Thanks for caring about your clients, for people that lost jobs and homes from Covid. Way to take advantage of people. Oh, and the other day I asked about the gate timeline so hours could return to normal, that attendant said “I don’t thing the hours will change back”. Lied to again.

  Recommended No

  price2/5 (a little steep)

  service1/5 (very unhelpful)

  cleanliness2/5 (somewhat dirty)

  - Robert V

• November 22nd, 2024

  Stay away!

  Unfortunately, I have to retract my previous positive review after my experience over the past four months. To start, I was given a faulty lock that had to be drilled out, which took several days and three different employees to resolve. The attitude of the staff noticeably changed for the worse once I had rented the unit. Then, this month, they nearly doubled my rent without warning! Iﾃ｢竄ｬ邃｢ve also called twice over the past week, requesting to speak with the corporate manager, but I still havenﾃ｢竄ｬ邃｢t received a call back. If I were you, Iﾃ｢竄ｬ邃｢d go with another company.

  Recommended No

  price1/5 (unfair price)

  service1/5 (very unhelpful)

  cleanliness1/5 (very dirty)

  - Jonathan Aguirre

• May 2nd, 2021

  False advertising

  Storage was supposed to be 60$ with first month free once you get there they charge you almost a months worth to process paperwork then they want you to buy their lock wich turns out to be about a months worth so thats already immoral then once you get through that they informe you of rhe 10 dollar a month insurance which brings your total bill per month up 10 dollars., it was advertised online at 60$ this should be false advertising!!! Immoral business practices!!!

  Recommended No

  price1/5 (unfair price)

  service2/5 (somewhat unhelpful)

  cleanliness3/5 (average)

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