Storelocal Storage - Dennis
349 Hokum Rock Road Dennis, MA 02638
4.73 out of 5 stars- based on
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4.73 out of 5 stars - based on 13 reviews
11 - 13 of 13 reviews is Showing
Fast, friendly and efficient experience.
This was my first time using off-site storage and I was pleased it went so well. The facility is safe, clean and very well maintained. The person who managed my sign up was very professional and friendly. I am very pleased with the experience. There were a couple of slight concerns, though. One was the unavailability of the 'free use' truck for move in. It was there but I was told the paperwork for using it had not yet arrived. One of the reasons I selected the facility was the truck, advertised on the site. I can understand the delay in paperwork - it happens. But, when I asked about using it later, I was told I could not. When you advertise and don't deliver, you should offer a 'make good' or compensation. Truth in advertising is a law in MA and just a good business courtesy. Another concern: Confusion regarding initial rates. The online calculator provided a figure that resulted in a roughly $50.00 credit on my pending account. But, when I arrived, this was not the case, although I did get a $1 first month rate (although it did not credit over to the next month with a mid-month check-in. So, in reality, I got 15 days at. The $1 rate. Again, very confusing...but still I am thus far happy because of the general experience.
- Tim Scannell
Frank was great, he processed everything as quickly as possible while our moving crew was unloading into the units... very efficient and helpful. Thank you!
- Tim
Great service and professionalism from Frank!
- Derick
