Diamond Self Storage - Anchorage

6 - 8 of 8 reviews is Showing

• December 15, 2022

  No problems

  I rented a unit here for almost a year and the only issues I had was them trying to tell me that I couldn't enter my unit 24 hours when it clearly stated on the site that it was a 24 hour facility. We had to get that squared away first thing.

  Recommended Yes

  price3/5 (fair price)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Ashley Siefke

• October 16, 2019

  Good experience once I found where to go

  Because this company also has off-site airport parking, it was not clear for me where to go at first. The office is located at the entrance for the airport parking, but there are no parking spaces, so everyone has to park on the street. I parked on the street, went into the office and it was rather smooth sailing from there. The self-storage units are at a different location down the road, so the employee who checked me in had to drive there and I followed. She made sure I found the unit and we were good to go.

  Recommended Yes

  price4/5 (good value)

  service3/5 (helpful)

  cleanliness4/5 (clean)

  - 乗

• August 17, 2021

  Horrible customer service.

  Horrible customer service/management. Managers don't return phone calls. They have our company credit card on file to pay our account and yet they send out late notices with delinquent fees that aren't valid. You cant speak to anyone to resolve the issues. Don't put your stuff here, unless you want to be overcharged and super frustrated.

  Recommended No

  price1/5 (unfair price)

  service1/5 (very unhelpful)

  cleanliness3/5 (average)

  - Deb Masterson / Applied Technical Systems

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