Snapbox Self Storage - York - 135 East North Street

I returned from vacation yesterday to find a notice that my rate for my storage unit is increasing by 50% in two weeks. Given the first month was free this means I only had the original rate for 2 months. I would be more understanding if this increase was after a longer period of time. I am not local to the area anymore so I don’t have any option but to pay the increase fee. My experience with snapbox has been mixed from the start. I do agree with the reviews that everyone I’ve spoken to has been extremely kind. However when I first signed up I received a call saying my signup was incomplete and was sent a link to fill out. I told the woman I spoke to on the phone that the form seemed like the one I just completed but she told me to fill it out again so I did—I ended up being charged for two storage units which when I called and complained they immediately reversed the charges. I was also told to present my private insurance upon move in to avoid the $15/months fee. Apparently I was supposed to email them my policy beforehand. Very confusing and conflicting informations. I am concerned having my belongings at their facility given their mistakes and shady business practices but I have no choice for the next 2-3 months.

Best place to store anything! Super friendly staff, Matt is super knowledgeable and Michelle is extremely helpful with setting up everything I needed to rent a unit. The place is super clean, heated, and provided carts to help me move my stuff in. Bathrooms are always clean and smell good. Cameras, a locked coded front door and locks provided make me feel good about leaving my precious belongings inside. ❤️ If you haven't asked, the units are incredibly affordable. Again, I am really happy with their services.

Danielle was absolutely wonderful! She solved a problem I've been trying to resolve for 2 months in only ten minutes. She was pleasant, knowledgeable, empathetic and went the extra mile. She deserves everything you can give her, she's an asset to your company! Please give her kudos AND a promotion or a raise, she deserves it! Thank you so much Danielle!

From then initial greet from Matt and Michelle to their knowledge about everything was great! They took the time to show me what would best fit my needs. The facility is clean and convenient for my husband and I. If you are in East York area and looking for storage I highly recommend!!

Everything’s been really easy. At first, my rate rates went up, so I moved to a different size which I needed to do anyway. Moving was incredibly easy I called. They set it up. They sent me the links to move out of the old one. Everything’s been really smooth and simple.