Public Storage - Towson - 808 Gleneagles Ct

This review is solely thanks to Stacey! God bless you so much! Not only did she work endlessly to help me get access back to my unit. She also reunited me with the ashes of my recently departed sister. I hope God blesses you and everyone you come across!! Thank you. Thank you. Thank you!

Worst Experience Ever. On May 3, 2025, the sign-up was fairly easy. I made the initial May payment of $94 and paid for June ($62.83) up front as well. Visiting the location was fine too. There is no locked gate to pull up to the facility. The units do not have a ceiling on them. There is a thin wire on the top. You can see right through it. I did not like this feature. The next day, I received a call from the manager, Ashley. She stated, " Are you aware you have to keep autopay on your account?" I said no I do not. She then asked if I had the app, which I stated I do. She further tells me to go on the app and turn it back on. As someone trying to stay peaceful, I no longer engage. I hung up the phone, called on Monday and canceled the reservation. The corporate office had their district manager, nick, who then called me to ask about the situation. I explained. He told me since I did not move anything in, I just need to remove the lock and they will issue a refund. I did that the following day, Tuesday May 6, 2025. Welp, I received the $62.83 back on May 9, 2025, but not the rest. I used the chat line and called about my refund for $94. I was told by chat and on the phone that there are admin fees. I checked the paperwork. Admin fees are $29 not $94. Between using the chat and phone I have gotten nothing but the run around with the reason for not getting my refund changing each time. Don't use public storage. Definitely, do NOT use this particular facility.

The staff was really helpful and funny! Linda at the front desk helped to explain things easily and efficiently and I deeply appreciated her help! It was clean, easy to navigate, really helpful!

Arlinda was kind and courteous and very helpful with first day. She answered all questions thoroughly and assisted in canceling the insurance coverage since I already have. Arlinda was professional and knowledgeable and represented this Public Storage location superbly.

Nice and clean facility. Every time I speak with employees at this location they are very polite and helpful, especially Stacey, well-mannered, great attitude.