Store More Self Storage - Santa Rosa - Lotus

I was extremely pleased and very well taken care of by the lovely lady named Danielle today at Store More storage. She was courteous and businesslike when answering all questions regarding the size I needed and wrapped the whole transaction up so I didn’t have to do anything except answer a few questions. I would highly recommend this place if you need some extra space. The facility is clean and laid out nicely. Easy to find, overall, a fabulous experience. Cass Pasqualetti

What a great storage place, and with a good location closer to my home. I found this place after a large rent increase at my previous storage company. This one is very clean and well managed and Danielle made the process so easy and was eager to help in any way she could. I love that I can use an app to open the gate upon access instead of getting out of the car and signing in every time on a sheet of paper. The access hours are very convenient and more in tune with people who have to come after work or before work. Thanks Danielle!

I am a customer of yours in Santa Rosa California . I signed up online for a 10 by 30 unit that was half off for the first three months and $230 per month thereafter . We just reached the end of three months and you withdrew $400 from our account on autopay . When my wife went to the facility and asked about it the guy that was there tried to explain that it's how it goes and said a bunch of other nonsense that is not true or acceptable . I signed up on an agreement of the rates and nowhere was what he said stated at any point . This is a.breach of contract and it will not be tolerated . I demand that the additional funds removed from my account be replaced immediately and I will be pursuing any additional funds that may incur due to the incompetence of whomever it was who billed us this way . Additionally I would like an explanation of what it is this gentleman was trying to convey as from what I can tell it was complete misinformation and a severe lack of professionalism. I wish to remain a customer however if these charges are supported by you we will have a big problem as I do not have the time or patience to relocate at this time and if your actions cause that situation I will be requiring additional funds to facilitate relocating . Nothing on any agreement or verbal conversations at the facility ever indicated the $400 rate I'mposed on us . There are legal ramifications to withdrawing funds not entitled to you . Please rectify this immediately and educate your staff on ethical business behavior to avoid any further escalation of this matter . My name is Andrew Borsos , my wife is Cheri Seeley and the rental unit is at your Lotus court facility in Santa Rosa ,California . Please confirm you have received this and are working on the resolve ASAP . Your anticipated cooperation is greatly appreciated . Andrew Borsos

Just got a new storage space at Store More in Santa Rosa. Great communication and customer service. Friendly, thorough, well organized. My new space is clean and flawless. Also, they're not too far off the freeway, but not right on the main drag, so it’s convenient but private.

Danielle is so friendly and helpful. StoreMord has the best pricing around. We found them through the incredible reviews they receive. They clearly are customer centered and take pride and care in doing a good job and providing an important service