Extra Space Storage - 8524 - Santa Monica - Olympic Blvd

If I could give more than 5-stars I would. We found Extra Space Storage online thankfully. This location is closer to our apartment than our previous location with another company. From start to finish, the experience was excellent. Lower monthly rate that actually was based on 30-days, and not a grift like others that go on the first of the month regardless of when you movenin or out. Esteban is our manager. He keeps the location safe, clean, and everything is in excellent working order. Everyone wirking with him at this location is polite, very hard working and always helpful no matter what you ask. The online account system is very user friendly, as is the gate code and general administration. Especially for older adults. Esteban spent time with us to explain everything and confirm or clarify anything we had questions about. They keep a watchful eye on who comes and goes which makes you feel safe when you arrive until you depart. Every employee we have met is so helpful and pleasant. To the extent we actually ended up renting a second unit on the day of move in. My elderly Mother had some sentimental item in another storage facility for nearly 25 years. We moved and instead of staying with that national brand that price gauged her, we found Extra Space Storage thankfully! Thanks to Esteban and the entire team! Because of their efforts we can confidently HIGHLY RECOMMEND this location!

So great that they have a unit open! These units are always full. Pam and Raquetta are very nice and professional. Always willing to help. We can borrow dollies, door stops, carts, etc. Units are super clean. The hallways are a nice size. I will keep my unit after I move out! Sorry guys! I'm part of the problem! If I move, I will use them again!

I had an excellent experience with Extra Space Storage from start to finish. Kevin spent a considerable amount of time helping me determine which unit would be the best fit for my needs, and his patience and professionalism truly stood out. The facility itself is very clean, secure, and well-organized, with carts readily available to make moving large items easy. I needed storage ASAP, so the location was incredibly convenient for me. Kevin was outstanding. He was extremely knowledgeable about pricing and the different unit options, took the time to explain everything clearly, and helped me find the perfect unit. The entire process was quick, smooth, and stress-free. His friendliness and willingness to help made a big difference, especially since I was in a hurry. He was informative and professional. He gave me a full walkthrough of the facility, explained the easiest ways to get in and out, showed me the loading dock, tested my access code before I left, and made sure I received the best deal possible. His attention to detail and customer care made me confident in my decision to store here. Overall, the customer service here is exceptional. The staff is responsive, attentive, and genuinely helpful. I’m very glad I chose this location and would absolutely recommend Extra Space Storage to anyone in need of storage. 10/10 experience. HIGHLY RECOMMENDED!

So far so good I met Alia she was really nice/great attitude very rare today. Everything seems pretty professional and secure. The only thing I would mention is that on the website in their marketing they are using incorrect hours for this location which I believe might be considered false advertising by the FTC. It seems that the employees are aware of the incorrect hours and that corporate is not changing them while they do everything else correctly and professionally it seems that this is a choice they are making, which would lead to misleading representation of the services they offer. Hopefully they'll correct this issue and get on the straight and narrow. It's not a big deal just tell the truth and let the customers decide. I'll give it five stars once they fix the hours and stop representing the hours at this location.

This facility was terrific! I needed a large space the same day and they were extremely helpful and pleasant during the entire experience.