Extra Space Storage - 6652 - Plainfield - W Theodore St

Nicole is great!! Very kind and thoughtful, happy to answer any questions I’ve had about my rentals … and there’s a handful … and has thought of questions or suggestions to share w/ me, (especially when I have a bunch of stuff moving around or I’m adding more units to the group) that have saved me time and effort over something I totally forgot about by accident. I’ve been a customer of Extra Space Storage for a few years and couldn’t be more pleased to have built the relationships we have, as I feel incredibly safe, comfortable and well taken care of here, as both a person and w/ all of my things 🙂

Facility and Accessibility: The storage units are well-maintained and clean, providing a secure environment for personal and business belongings. The facility is easily accessible, with convenient hours that cater to various schedules, making it a practical choice for customers. Customer Service: The staff at Extra Space Storage in Plainfield consistently receive high praise for their professionalism and helpfulness. Many customers report positive experiences with the team, noting their willingness to assist with any inquiries and their knowledge of the services offered. Variety of Unit Sizes: The facility offers a wide range of unit sizes, accommodating different storage needs, from small personal items to larger business inventory. This flexibility is a significant advantage for customers looking for tailored storage solutions. Security Features: Security is a top priority at Extra Space Storage. The facility is equipped with modern security measures, including surveillance cameras and gated access, providing peace of mind for customers storing valuable items. Pricing: Competitive pricing is another aspect that customers appreciate. Extra Space Storage offers various promotions and discounts, making it an affordable option for those seeking storage solutions without compromising on quality. Overall Impression: Extra Space Storage in Plainfield stands out for its combination of excellent customer service, well-maintained facilities, and robust security measures. Whether for personal or business use, it is a commendable choice for anyone in need of extra storage space. Rating: ★★★★☆ (4.5/5) I highly recommend Extra Space Storage in Plainfield for anyone seeking a dependable and customer-focused storage solution. And if possible I would ask to speak to Nicole she was so professional and kind and took her time with me and all my questions.

I had an issue with a monthly fee on my account, and the team at Extra Space Storage resolved it immediately once I mentioned it. Super helpful, professional, and stress-free. I love this kind of customer service—thank you!

Experience was good and quick. Signed up online completing all required paperwork and checked in with desk operator Nicole who was nice, friendly, and quick with authorizing first time gate access.

If my price wouldn’t have doubled after a couple months I would have stayed. The manager was great and very helpful. I only left due to the increase.