10 Federal Storage - Hwy 42 S

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• April 5, 2021

  Easy setup

  Was an easy process that allowed me to show up ready to load the storage no additional time completing documents as it was all done in advance.

  Recommended Yes

  price3/5 (fair price)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Sherala Holley

  April 6, 2021

  Sherala, Thank you for your 5 star review! -Management

  - Manager's Response

• November 15, 2021

  good place

  gogood place convenience little too much money

  Recommended Yes

  price3/5 (fair price)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Lucy J

• August 19, 2021

  Horrendous Customer Services

  My experience with this company has been absolutely horrendous! Customer service is awful, executives have no concern for customer care, and what should have been $280 for 3 months wound up being $450 with late fees and a $75 fee for selling my furnishing IF I failed to pay. I paid $450. The ONLY reason I have not moved my furnishings to Metro Self Storage is because it would have cost me more to move than to pay the cheat fees that they assess. Their customer service model is awful; they seem to feel as though returning customer calls is a crime; they wonﾃ｢竄ｬ邃｢t call customers back; and they use tricks to rack up ﾃ｢竄ｬﾋ彷eesﾃ｢竄ｬ邃｢ to add to their $300 million dollar bottom line. Complaining will be a waste of your precious time. I strongly advise any potential customer not to get reeled in by the 1st free month and low monthly fee. That just means you will have no opportunity to deal with a human at the facility and your customer service interactions will likely be less than stellar, if not downright rude. If you are in Atlanta, and want a company that cares about you as a customer, my suggestion is contact one of the many Metro Self Storage sites in the ATL, and engage a company that provides real customer service.

  Recommended No

  price3/5 (fair price)

  service1/5 (very unhelpful)

  cleanliness3/5 (average)

  - Dr. Brenetia Adams-Robinson

  September 7, 2021

  Hello Dr. Brenetia Adams-Robinson, We apologize for your experience thus far. We've reviewed your account to gain a better understanding of what occurred. We show that your current rental rate is less than $90 per month. This rate is far below the current market rate for your unit size as we pride ourselves in providing affordable storage for our customers. However, we also show that the only payment you have made on your account was for April 2021 when you moved in. It wasn't until August 2021 that you made another payment which is why the amount was so much greater. Nonetheless, our Customer Care team refunded you late and lien fees out of courtesy because we understand mistakes happen. Please also understand that we are transparent about our "First Full Month Free" promo. Tenants must apply the code "FREE1" to their account during the online move-in process or it won't apply. It also applies only to the first FULL month, so if you moved in April 2021 - it wouldn't apply until May 2021 which I see is on your account. We hope our response provides clarity. Feel free to reach back out to us should you have additional questions or concerns. Sincerely, 10 Federal Management

  - Manager's Response

• September 20, 2021

  Horrible Customer Service

  The customer service is horrible. Iﾃ｢竄ｬ邃｢ve been locked out of my unit twice after making payments. I sent over the estate documents to accounts management. August 3,2021 I received 2 emails for payment under the estate of my father, August22,2021invoice for Septemberﾃ｢竄ｬ邃｢s payment under my name.September 2,2021 received invoice of a rate increase for Octoberﾃ｢竄ｬ邃｢s payment. September 9,2021 a thank you receipt for making the payment under my name. Iﾃ｢竄ｬ邃｢ve been told that Iﾃ｢竄ｬ邃｢ll receive a prorated payment for being locked out of my unit. Iﾃ｢竄ｬ邃｢ve asked to speak to accounts management, they tell me I would have to email them because they donﾃ｢竄ｬ邃｢t have a contact number. Iﾃ｢竄ｬ邃｢ve asked for the supervisor they transfer you to a recording. Iﾃ｢竄ｬ邃｢ve left messages no response. Iﾃ｢竄ｬ邃｢ve also been told that Iﾃ｢竄ｬ邃｢ll receive a call , email or a letter from account management itﾃ｢竄ｬ邃｢s going on 4 months without any response just my making payments and being locked out without any access to my deceased father items along with some of my personal items . I my going to take this to the media and hire a lawyer since they canﾃ｢竄ｬ邃｢t give me a direct answer on my unit. Iﾃ｢竄ｬ邃｢m now a week away from having to make another payment.

  Recommended No

  price2/5 (a little steep)

  service1/5 (very unhelpful)

  cleanliness3/5 (average)

  - Lisa Bell

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