Extra Space Storage - 3457 - Matteson - Cicero Ave.

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• January 28, 2019

  Great prices and specials on units

  Upon my arrival I expected to have an excellent experience. I received several reminder emails along with a phone call to ensure my check in would be ran smoothly. Honesty speaking checking in for my unit rental was in fact a breeze however, the customer service I received from the store manager was very unpleasant. Absolutely no personality, no smile, no engagement, and no happiness, just plain old blah. In fact I asked her was she a morning person because I didn't know whether she woke up on the wrong side of the bed or if that was just how she greeted and interacted with her customers. The gentleman working beside her seemed more happy to help me than her. Which in my opinion should have been the other way around if she was the store manager. Kudos to her employee for being more willing to help me and was much more pleasant than her. Because had he not this store location would have lost my business as well as had a bad word of mouth experience from me.

  Recommended Yes

  price4/5 (good value)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Connie Ledbetter

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