MyPlace Self Storage - Maryville

I would just like to say, at first I was extremely upset that Brookdale was no longer &, that MyPlace had now taken over the facility. Brookdale was absolutely fantastic and they were very down to earth people who took care of their locals. When I say locals , I mean, the ones who didn't move here from another state and only use their units for a few months until they finished building their house, or moving in to their new home. I myself have been in the same unit now for over 6 years & now this company has came in & of course raised the unit price extremely high. However, I did contact the management at the office in Alcoa "Amy" when I realized my bill had went up so significantly &, she was super nice & extremely helpful . She did get in contact with the owner and he agreed, he wanted to accommodate us since we had already had our unit for so many years and were loyal customers. He only went up on the unit $10. I was extremely grateful and appreciative for this. Fast Forward 1yr, I get an email this past week explaining that my unit now is going up another $25! It's literally been one year since they took over the business and they've went up on my unit $35 since they arrived. So, I'm not quite understanding the idea behind going up on the unit yearly?? If MyPlace doesn't care enough about their loyal customers who have been with them for x amount of years, I prefer to no longer do business with a company like that. Not very professional or courteous to your long-standing loyal customers. Do Better!

Possibly the best storage facility I've ever used. Clean, secure, wide open parking lot makes it easy to maneuver in, and the price is fantastic. It doesn't hurt that Amy is a genuinely great human being who will work with you to ensure your rental is the best you've ever used. Legit solid recommendation for everyone.

Was a great facility until the new owners took over, and it has already jacked the.Rent three times in the past 2 to 3 months i think the owners need to stay in California where they belong. I highly do not recommend we'll be pulling all my stuff from there shortly. If you buy a place and can't afford it, you shouldn't take it out on the people renting from you. Have you ever heard? Don't bite the hand that feeds you.

I stopped by the self-storage facility yesterday looking for a parking spot for my tractor/semi truck, and Miss Amy was incredibly helpful from start to finish. She took the time to drive me around the property on the golf cart, showed me every option available, and made sure I had all the information I needed. Her friendliness, patience, and professionalism really stood out. Excellent customer service—Miss Amy truly goes above and beyond!

I’ve been a customer here for 7–8 years, back when this facility was locally owned and known as Brookdale. Under the previous owners, loyalty and community actually mattered. While prices for out-of-area customers sometimes increased, locals were not repeatedly upcharged, and long-term renters were respected. During all those years, my rate never increased once. Since Brookdale was sold and rebranded as MyPlace Storage, the experience has gone downhill fast. Over the past year, prices have steadily increased, and management has openly stated that these increases will continue every single year because they “treat all customers equally.” In their words, there is no seniority, no loyalty, and no credit for being a long-time or local customer. What truly sealed it for me was the condescending, borderline disrespectful behavior from management. When I questioned the increases, a manager literally pulled out a calculator, shoved it in my face, and said, “You’re actually paying X amount less than new customers,” as if that somehow justified constant yearly increases or erased nearly a decade of loyalty. The tone was smug, dismissive, and unnecessarily rude. They’ve even gone out of their way to belittle the previous owners by saying Brookdale “wasn’t corporate” — as if being corporate is something to brag about. The former management may not have been corporate, but they were fair, community-focused, and respectful, which is more than can be said now. This storage facility is in a rapidly growing city where people from surrounding states are moving in, buying up homes, and using storage units while waiting to purchase property — driving up costs and forcing locals out. Instead of standing by the locals who supported Brookdale for years, MyPlace Storage is fully embracing the corporate mindset and pricing everyone accordingly. What used to be a locally respected business is now a cold, corporate operation that openly admits they will raise prices year after year and dismisses anyone who questions it. Long-time and local customers should look elsewhere.