Public Storage - Lawton - 2801 SW Lee Blvd

John went above and beyond with his kindness and professionalism. We bought a storage unit at auction, and he was incredibly polite, patient, and helpful from start to finish. He made what could have been a stressful process very easy. Highly recommend working with him!

I would honestly advised people not to do business with this company unless they up their security. I drove 4 hours to my storage unit and almost ALL my valuable belongings has been stolen!!! TVs, dressers, shoes, music equipment, clothes, computers, jewelry, etc. are missing. It’s an unsupervised property with no 24 hour surveillance and there’s no in person on the property to talk to or to watch the premises. I made a phone call to let the people know what happened but apparently they couldn’t get ahold of the assistant manager so now I have to wait until they can get access to security footage. I trusted that my belongings would be safe and secured here especially when I’m paying for the service. It’s truly disheartening, I’m angry and hurt from this. It’s even worse because I don’t have no answers yet and some of my belongings are irreplaceable. I understand when it comes to affordability but it’s definitely not worth it when there’s a risk of your stuff being stolen. Photos are posted from the date I moved in which is August 3 and this is the state it was left in when I arrived on September 9. You can clearly see in the third photo the NOTICE “THIS AREA IS UNDER 24 HOUR VIDEO SURVEILLANCE” like how could you let this happen?!?

Recently taken over by Public Storage. The previous company had very reasonable rates and offered a military discount. Since PS took over rates increased by 34 percent and no military discount. Rates can adjust as well with only a 30 day notice. It is difficult to get ahold of key persons and doing business is complicated, especially when assigned overseas. Good location though.

I had an excellent experience at Public Storage thanks to John. I purchased a unit at auction and from the moment I arrived, he was professional, friendly, and knowledgeable. He took the time to clearly answer all my questions without rushing, and made the entire process smooth and stress free. John genuinely cares about helping customers and it shows in his attention to detail and positive attitude. He went above and beyond to make sure I understood the process when cleaning out the unit and understood everything before I left. Customer service like this is rare, and it made a big difference. If you’re considering Public Storage, I highly recommend asking for John. He’s a true asset to the company and deserves recognition for his outstanding service.

I had a Wonderful experience with John the property manager. He is so knowledgeable and helpful. I appreciate his service and look forward to doing business here... Thank you John!