Extra Space Storage - 7922 - Lake Elsinore - 29151 Riverside Dr

Ms. Bray at the Lake Elsinore Extra Space Storage is absolutely amazing! She is the true meaning of excellent customer service. The facility itself is fantastic everything is so easy, clean, and well-organized. Highly recommended!

Bray and Michael were very helpful and patient. Thank you for helping me to understand the pricing and the property. I look forward to a great business relationship.

After seeing that my unit doubled in price, I called to let them know I was moving out the following morning. I never received a notice of increase by mail, email or by phone. Charged $200 for half a day of the next month. Managers are not helpful or understanding. I never got a call back from Bray to explain with certainty, just a worker from another location telling me she should be able to refund me. She says I moved out 3 days later. ( check the cameras). She has no idea what's going on in her location. I told her if I'm going to get charged the full month then I should get to keep the unit for the entire time. She said no, of course, and asked if I wanted to book the unit again and get charged the initiation fee too. They know how to throw salt on the wound.

This place is amazing 10/10 would recommend! The initial sign up process was extremely easy I did everything online(saved a few bucks 😉)I met Ali first she went above and beyond to help me and ensure I had the right measurements that would accommodate my needs! Later met a few other employees they were all so sweet ! The facility at all locations smells clean and welcoming! 🦋🦋🦋

This place is a SCAM with fake good reviews- filter carefully as you read through. Besides my break in there have been MULTIPLE throughout the years. My storage unit got broken into in August and it is now January and there has been no resolve. Regional managers refuse to cooperate via email and this facility hung up on me and refused to take responsibility. They also did not follow any timely or proper protocol and repeatedly ignored the fact that I was not in town to be able to address this. Very negligent and dismissive staff, they blamed wiring around their perimeter when my unit was inside so likely just not secured properly. If your unit does get broken into they will make an experience to receive any sort of acknowledgment or accountability a nightmare and a half for you. When you don’t follow protocol, you put your customers at risk and negligence voids any “storage at your own risk” nonsense they try to pull. I have no other words than this was a shady way for them to go about their affairs and I am currently after 6 of communications with regional and corporate, am escalating for more accountability and visibility. If you read the reviews they have multiple break ins throughout years and how convenient they try to claim no accountability. They have also sent my key to my storage unit to the wrong location and I get notifications that I am overdue for my storage unit and then I call and they say it’s fine and not. Another update is when you call, they will get easily angered by you stating the truth and try to brush you off to another professional. It’s never in their hands on a store level or even regional. The 6 month run around on their behalf has been embarassing to watch. Watch out and store elsewhere