Heartland Storage - Lafayette - 2750 North 9th Street Road

Neil was absolutely incredible during one of the hardest seasons of my life. After my husband passed away, I had to close out his business storage unit, and Neil was nothing but kind, patient, and compassionate throughout the entire process. He listened, he cared, and he treated me with so much respect and understanding. In a time that felt overwhelming, his steady and helpful presence made a huge difference. I can’t recommend him enough. Truly a kind person.

Nice units with even better customer service! Neal is always so polite and helpful! You can tell he takes pride in his job and giving an excellent customer experience!

Luckily I couldn't access my storage to put my things in it before dealing with... no access(could get in where people's rv's and the other businesses are but not where my unit is), no one answering calls, get phone call returned from call center(all nice people) and they can't get ahold of anyone either, they put in a ticket for access. Next day I'm at the front door between 10:30 and 11:30 on the phone getting everything refunded. Just... wow. Complete waste of time. Should have checked the reviews harder

Best storage place ive been too so far yeah looks like a run down building but its clean and not overly pricey and alot more convenient for those who are older and need stuff stored i can drive my car to my unit unload and go about my day security is very well so I feel like my belongings are in a safe space And Neil was very kind and informative on helping me set it up They help make getting storage simple and feel safe so looking forward to buisness in future

I love my unit! I received help from Nishanth when the company changed hands and he was very helpful, knowledgeable and I was able to get everything updated very quickly with out a bunch of fuss or waiting for a call back. I definitely would recommend! *Update upon leaving it was seamless! NEAL WAS AWESOME! Highly recommend!