Extra Space Storage - 7931 - Honolulu - Queen St

I recently rented a 5’x5’ unit at Extra Space Storage on Queens St, and I had a really great experience. The first unit I was assigned had a vent at the top that cut into the space a bit, which wasn’t ideal. I mentioned it to James, and he immediately took care of it. He made switching to another unit super easy and even waived the transfer fee without me having to push for it. The whole process was smooth and stress-free. It’s not every day you come across customer service like that. James was professional, understanding, and genuinely helpful. He definitely deserves some recognition for how he handled everything. PROMOTE HIM NOW!

Location is near us. Building is clean and cool. Price for this space is great. Wish I didn’t have a partition but space is still good. Access is easy but wish they had a door entrance instead of just the gate entrance.

Just got a unit today. Process was quick and explained very well. Leo was very helpful, transparent, and honest with everything especially regarding price. I appreciated his help, if I could give him 6/5 stars, I definitely would!

just checked into this storage unit, and it’s honestly the nicest facility I’ve ever been to. The entire place is incredibly clean, modern, and truly state-of-the-art. Everything feels secure, well-maintained, and thoughtfully designed. I was especially impressed by the check-in representative, Leo. He was so friendly, professional, and welcoming from the moment we arrived. He gave us a great tour and clearly explained how everything works. The whole process was smooth, easy, and stress-free thanks to him. Highly recommend this place—so far, so good!

I needed a reasonably priced, climate-controlled storage unit but was on the mainland at the time and couldn’t shop locally. I found Extra Space Storage online and spoke with Teresa, who was incredibly helpful in explaining the options and pricing. When I arrived in Hawaii, she happened to be working and walked me through everything—accessing the gates, entering the facility, and properly locking the unit. The facility is very clean, well-organized, and easy to use. Overall, I’m very happy with my choice and the great customer service.