Public Storage - Elkhorn - 18910 Bedford Ave

We were in a pinch on a Sunday afternoon, struggling with an online rental, when Ron called us personally to help. He invited us down to the Cumberland Dr. location in Elkhorn and fixed all our errors instantly. Ron is professional, knowledgeable, and truly cares about his customers. He’s the kind of person who should be training the entire management team! Highly recommend this location.

I should have known not to trust this facility when I first tried to schedule an appointment and no one even showed up. On Sunday (3/16), the weather was bad and the garage door would not open because it was jammed. Things happen, so I contacted the property manager and received the response shown in the screenshot. However, at no point was I informed that there had been a change in property management. Today I called twice — once around 7 AM and again around 10 AM — because I have orders that need to be shipped today. Unfortunately, I received no response either time. As someone running a small business, access to my storage unit is extremely important. I currently have hundreds of pairs of shoes stored there that I rely on for my income. The lack of communication and support has been incredibly frustrating and disappointing. I truly expected better service from Public Storage. If it were easy for me to move everything quickly, I honestly would.

The online experience was frustrating to say the least. Signing up for the units and getting the reservation was not particularly intuitive. I'm leaving this five-star review for Ron at the actual storage center. We brought our accumulation of roadblocks from the website and met with him at the facility and he was unbelievably easy to deal with, friendly, and professional. He had us in a locker in 5 minutes. I've always said it's the people that make the business, and Ron is your shining star on the ground at this facility.

Since day 1 this place was a nightmare. I ended up going with them because they were a block away from the place I was moving-but I will never use them again. First-I called and set up an appointment to view two different sized spaces to see what would fit best. After I made this appointment-I received 4 phone calls trying to get me to set up an appointment. After telling all of them I had one set I got off work early to make it to my appointment only to find nobody was there. When I called the corporate office I was told only people who have units can set appointments despite what I was told. You can imagine the utter frustration of this-considering a total of 5 people confirmed my appointment. I was told it was meant to be seamless and to eliminate the need to wait for a person-well that really failed-considering the next day I went to get my key (it was in the unit with the lock) only to find the key was not the right one for the lock. Thank god there were people in the office-one very helpful gentleman who looked at the lock and key and noticed they were wrong-and a woman who very rudely said “I guess I’ll show her how it works.” Again thankfully he had tried it and told her “no these don’t go together.” I just moved out-and conveniently, they upped my monthly rate the same month I moved out. No email-a supposed letter was sent out-despite requesting everything be digital. Another issue-employees hate this too-to exit the storage facility you have to get out of your car as the keypad is on the wrong side. It’s the basics of a storage unit and they couldn’t even get that right. I have never had something that should be so simple, be so terrible. At least now I know to use someone else going forward.

I hate to leave a bad review because when to speaking Ron, he seems like a genuinely nice guy. However, I’ve had nothing but problems since day, one with running a storage unit here. I rented a unit through the public storage app and got a confirmation along with the gate code. When I got to the storage facility, the gate code would not work. Because it was after hours, I called the customer service line and went around and around with somebody obviously not from around here trying to get the gate code to work. Finally, after about 45 minutes on the phone with them the gate code Worked, once. I entered the facility and got to my unit only defined that the unit was not ready to be moved into. No lock was on the unit and there was no way for me to put my own lock on it. So I tried to leave the facility only to find that the gate code now would not let me out. Fortunately, somebody was coming in at the same time and was nice enough to put their coat in so that I could get out. As I needed a unit right away, I ended up renting another one from another place and canceled this storage unit, even though I had paid for three months in advance. well, of course three months later, I start getting emails and texts from public storage that I owe them more money. I called and left several messages for Ron and never heard anything back. Finally, at one point Ron did call me back we had a nice conversation. I explained to him what happened told him that if possible I’d love to be refunded the three months but at the very least, I wanted to stop receiving notifications that I owed more money for a storage unit that I don’t even have. Needless to say, neither one of those things happened. I never got a refund for the three months that I never used, and I continue to get notifications that I owed public storage more money, and they were going to sell the contents of my storage unit. Now, several months later, I’m getting notifications from a collection agency that wants more money. I’ve never had anyone answer the phone at the storage unit, even though I’ve called repeatedly during business hours, and even though I’ve left several messages, I’ve only ever gotten the one call from Ron and nothing happened after that phone call. I would advise never ever using this facility. Ron, if you happen to see this review, I hope that you will do the right thing and contact me and let me know that this entire thing is taken care of finally!