Tri-Village Self Storage - E Long

I just rented my second wine locker! Tri Village Storage makes it so easy to join wine clubs and protect my wine collection; the amazing service and friendly staff are just the cherry on top!

The wine storage and wine tasting room at the Long Street location are AWESOME! I'm so happy to be a member of the Tri-Village Wine Club. The staff is knowledgeable and very helpful.

The online portal to reserve units was not working so I visited the office to inquire about which units are available. Chrissy was super helpful and quickly found the unit size I was looking for was still available! She gave a tour of the building and explained all in/out details very well. The facility itself is impeccably clean and well kept. There’s free parking for customers at the side entrance and the unit itself was a STEAL for a 10’x5’ unit. If you’re in the downtown area I highly recommend as you absolutely cannot beat the price or location!

Very friendly and helpful staff! Clean and secure facility in a convenient location.

The facility is very nice—clean, easy to access, secure, and nice restrooms. My only complaints—somebody was running a business out of the first unit right where everybody enters. Sometimes a group of 4 or 5 people would gather there with their storage door open, crowding the area in front of the elevators. Additionally, during the peak of the pandemic, none of them wore masks. This created an awkward and uneasy feeling for me when accessing my unit. My second complaint is likely not unique to Tri-Village—our prices went up at least twice in the brief time we were there. In addition, they initiated a requirement that each customer hold insurance for their unit. If we had not acquired it on our own, they would have provided the insurance and sent me the additional fee. I just don’t like the idea of people getting into a situation where they rely on a storage unit, then get forced into higher and higher payments. In my experience, the storage unit slowly built up and it was not easy to come up with a plan to exit. My inclination is that storage facilities know this, and take advantage of it. Just a gut feeling. I wont be getting another storage unit without a clear plan of exit prior to entering the agreement.