Public Storage - Chapel Hill - 72 Marvin Edwards Ln

Chris was amazing with helping me find the perfect unit to move. He was very knowledgeable about the different sizes and helping me get the best deal for my move. Thank you so much! I would recommend his service to anyone looking for a great place to move

I have been a loyal customer at this Public Storage location for over a year, paying my rent consistently every month. Last month, I became ill and called ahead to let the manager know I would be paying late, who assured me it was “no problem” and that I would still have access to my unit. I did pay September’s rent a few days late, and I am fully current on that bill—with the exception of a small $19.21 late fee that I had honestly forgotten about while dealing with my illness. Today, I went to the facility to retrieve important medical equipment and was shocked to find myself locked out of the gate. When I went to the office for help, I was met by DJ at the front desk, whose demeanor was unprofessional, dismissive, and flat-out rude. I explained that my September rent was already paid in full, but instead of offering even the slightest bit of understanding, DJ cut me off with a cold response about the $19 fee. He said I couldn’t access my own belongings until it was paid—delivered with a tone that was both condescending and unnecessary. To be denied access to my own unit over a forgotten $19 fee, after more than a year of consistent payments, and to be treated with such disrespect, is unacceptable. One late payment that was communicated in advance should not erase a year’s worth of loyalty. Public Storage has made it very clear that customer care, compassion, and professionalism are not their priorities. Because of this experience, I will be moving my belongings out and strongly advising others to take their business elsewhere. If this is how they allow their staff to treat paying customers, it speaks volumes about how little they actually value us.

Location was convenient and clean. The manager, DJ, went above and beyond my expectations. I'd recommend this location to others with storage needs.

I've been a renter at this storage facility for almost 2 years. Went by 2 days ago to access my unit, power was out to the entire facility, a back gate was propped open. Calls went unanswered, chatted with a public storage support representative. They acknowledged that there is an issue they're trying to work out with management. Sure looks like this facility is shut down. I have no way to access my stuff because the power needs to be on to get through Interior access doors. if you're contemplating renting a unit here, don't do it. If you're a renter like me, sure hope they work this out or else our stuff will be locked up for weeks or months or ....

Mikey was extremely helpful with helping me finish up my rental and answering all of my concerns!