Prime Storage - Burlington Maple Ave

1 - 5 of 5 reviews is Showing

• May 19, 2021

  Moving two pieces of furniture.

  I had a few pieces of old furniture and it was easy getting into the property. The staff is very nice and professional I will recommend them!

  Recommended Yes

  price5/5 (excellent value)

  service5/5 (outstanding)

  cleanliness5/5 (squeaky clean)

  - Lee Lawrence

• September 17, 2022

  Good price, Clean and Easy

  Easy to get the unit. Really clean, and a decent price!

  Recommended Yes

  price4/5 (good value)

  service4/5 (very helpful)

  cleanliness5/5 (squeaky clean)

  - Emily Hurlbutt

• September 28, 2021

  Called main phone number one unit was paid through to December

  Called main phone# to make payment had multiple units instead of paying both units she paid only one making the other two behind in payment

  Recommended No

  price3/5 (fair price)

  service1/5 (very unhelpful)

  cleanliness3/5 (average)

  - Neil hutchens

• December 15, 2022

  Monthly increases

  I have 2 storage buildings with prime on maple ave. Buy a building or price check! One was $95 on 2/9/21 Went up to $118 on 3/9/21, went up to $154 on 3/9/22 and to $176 on 12/9/22. The second one was $100 on 2/2/21, up to $110 on 3/2/21, up to $123 on 4/2/21, $175 on 12/2/21 and $264 on 9/2/22! I have been with them for years. I know inflation is normal but wow! I do not understand every month increases. I even have my payment done as a draft. Never dealt with this when it was Rayﾃ｢竄ｬ邃｢s storage. Will be moving!

  Recommended No

  price2/5 (a little steep)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Kristi

• September 29, 2021

  Gross and rude

  I had a small unit with my things in it for less than 6 months. My things were damaged due to Rats. I had no clothes or any loose items - just furniture. When I called the office I was told “we don’t have a rat problem” and was hung up on. They left rat poison in my unit (from the little crack on top of unit next door to mine) also there were those black rat boxes everywhere on the property which I also documented. Those Rat boxes are rented from exterminators. So actively treating Rats but no rat problem seems odd. I called customer service to complain about the way I was spoken to and treated by local office management. I never received a response so I called again. The third time I called customer service I was told my complaints were being forwarded to the local office i rented from. I requested email for district manager but was told they have no way to be contacted. I requested a district manager contact me and two months later- still nothing. Dirty and rude just like everything else in Burlington.

  Recommended No

  price3/5 (fair price)

  service1/5 (very unhelpful)

  cleanliness1/5 (very dirty)

  - Mallory S.

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