10 Federal Storage - Burleson Blvd

1 - 5 of 5 reviews is Showing

• April 16, 2023

  Very helpful and curious

  Person I worked with on getting setup was so patient and helpful. The place is clean and easily reached.

  Recommended Yes

  price3/5 (fair price)

  service5/5 (outstanding)

  cleanliness5/5 (squeaky clean)

  - Cynthia Black

  April 19, 2023

  Cynthia, Thank you for your review! We appreciate you taking the time to share your feedback. Thanks, Management

  - Manager's Response

• March 29, 2023

  Combination lock failure

  The lock left on my storage did not work, used my own lock.

  Recommended Yes

  price4/5 (good value)

  service2/5 (somewhat unhelpful)

  cleanliness5/5 (squeaky clean)

  - Ida Lee

  March 31, 2023

  Ida, Thank you for your review! We appreciate you taking the time to share your feedback. Thanks, Management

  - Manager's Response

• August 1, 2022

  Excellent Customer Service

  I was needing a unit asap. Using online rental was easy, the process was very well put together. However I messed up and rented a parking space instead of unit. I found this out with a 26ﾃ｢竄ｬ邃｢ truck and helpers waiting to unload. Customer service helped me straighten it all out in a timely manner. Only negative I have is the on-site manager would not answer his phone or answer his door after persistent knocking. Thank you Tony & Kayla for helping me thru this. We were very hot and tired, pretty much sick from heat. But they made it ok!

  Recommended Yes

  price3/5 (fair price)

  service5/5 (outstanding)

  cleanliness3/5 (average)

  - Karen Baker

• June 5, 2023

  Prices keep increasing

  We have rented 3 units (10x20's and 10x10's) for the last 3 years and now we pay will be paying $585 per month starting in July. We started out half of that in 2020. They have increased our prices 4x over the last 2 years and now again they are increasing. It has gotten totally ridiculous how often the prices increase. I give them 2 stars only because the gentleman that helped us when we first got the units was so helpful.

  Recommended No

  price1/5 (unfair price)

  service3/5 (helpful)

  cleanliness3/5 (average)

  - Marla Fletcher

• September 11, 2021

  worst service ever

  they charge you a twenty dollar fee to process a payment online and the kiosk is never working so you have to pay online or over the phone the wait time over the phone is fifteen minutes.they are a rip off dont rent there

  Recommended No

  price1/5 (unfair price)

  service1/5 (very unhelpful)

  cleanliness2/5 (somewhat dirty)

  - charlton winder

  September 14, 2021

  Mr. Winder, We appreciate you taking the time to let us know about your experience. After review of your account, it looks like we waived the fee for you on 9/11 and waiting for you to call back to make your payment. We are working on the kiosk at that location, however, we also offer the option to go online to pay, as well. A member of our account management team will reach out to you to further assist. Thank you, -10 Federal Management-

  - Manager's Response

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