CubeSmart Self Storage GA Alpharetta Atlanta Hwy

This would be a 1 star review except that the facility is well maintained. I have been a customer at this location for 4 years and am extremely disappointed in how my loyalty was rewarded. You can expected a significant price hike every 6-12 months here. I was at $199/month to start and finally had to move after yet another rate hike to $434. To add injury to insult I call this specific Alpharetta office every day for 2 weeks to try and talk to some one. Not once was my phone call picked up during business hours. I also drove to the office during business hours only to have the employees be out of the office at 9am, 11am, and 2pm. I was finally able to talk to an employee on my 4th visit only to be told they would need at least 48 hours to review any rate request. Don’t be fooled by a good initial rate. Corporate greed at its finest. I won’t every use another CubeSmart

Great experience checking in and support by front attendant. They were so helpful and patient with my questions. Clean, modern facility. Every was as advertised. Would highly recommend.

I walked in, have been renting a unit for the past several years and had some issues with payment. The manager not only held her composure while I ranted and raved about the issues. She fixed my problems. Tolerated my poor attitude. And hopefully accepted my apology for being an ahole. Just cause I had a rough day doesn’t mean she had to have one also. She is a pleasure to do business with.

Overall good experience but didn't understand why you had to opt to get insurance for what you store if you're assuming any responsibility for damaged, lost or stolen items you store. It was this whole big deal of having to provide documentation that you have homeowners or rental insurance, otherwise you'd get charged an additional $16/month. It just seems like Nickel and diming a bit.

We rented a 10x10 unit on the third floor for $67 per month plus a mandatory $16 per month for a lock. The facility is fine. But within three months the rental rate (not a promotion) for new customers declined to $54/mo. Okay fine. But within three months our rate was increased by 25%. So buyer beware. This is definitely a bait and switch facility. Once they get you in they will dramatically increase your rates while lowering them for new customers, who will then presumably receive the same treatment. It’s a new facility so I guess this is how they fill it up, hoping that people won’t leave due to the hassle. It’s a shame.